Frequently asked questions

With a PRE-ORDER you place an order and you receive the product as soon as it is produced. This occurs when we have not yet started production of this specific product or when the product sells so well that we cannot follow with production. When you place a PRE-ORDER, you are sure that you will receive the product as soon as product has (re)started.

With a PRE-ORDER you don't have to pay yet, you only have to pay when the product is ready for shipment. You will then receive a payment invitation by e-mail. After receiving the payment, the product will be shipped.

PURE-D is made of high-quality Duroplast. Duroplast is a material that is known for its strenght and high heat resistance. Duroplast is also scratch-free, hygienic and easy to maintain.

The first version of the PURE-D has been developed with a D-shape. This is the most common for modern wall-hung toilets. The next version may be released with an Oval shape. Do you want to be sure that the PURE-D fits your toilet? Request our free and non-binding fit tool here!

The installation of the PURE-D is just as easy as the installation of a regular toilet seat. You just need to mount the Soft Close hinges to your toilet bowl and click the PURE-D through the Quick Release function of the product. 

No. The PURE-D already comes with a 20.000mAh strong Power Bank that you can recharge whenever it's dead. 

No. The PURE-D mainly focuses on the odor extraction and therefore doesn't contain a bidet function, meaning there is no water supply required. 

Yes, you can replace the filter yourself easily. We provide ready-to-use filter cassettes that you can just click into the toilet seat. 

The filter lasts a long time, but how long exactly depends on the use. In a family situation of 2 adults and 2 children, the filter should be replaced once every 6 to 9 months. You can easily order the filter via our webshop or our partners.

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